Mon, 19 Jan 2026
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    • Welcome

    CPA provides consumer services whether Omani resident or a visitor. All consumers can use services provided by CPA to seek protection from any threat while purchasing a good or receiving a service.

    File A Complaint

    The Consumer Protection Authority (CPA) Oman provides a dedicated platform for consumers to file complaints against unfair trade practices, defective products, misleading advertisements, pricing violations, poor services, or any breach of consumer rights. This service aims to safeguard consumer interests and ensure that businesses operate fairly and transparently. Consumers can submit their complaints through CPA’s website, mobile application, or by visiting the nearest CPA office. The authority investigates each case and works toward resolving the issue in accordance with Omani consumer protection laws.

    File a Report To CPA

    The Consumer Protection Authority (CPA) Oman provides a public service for safeguarding consumer (also visiters) rights and ensuring fair trade practices across the Sultanate. This service allows consumers to report complaints related to fraudulent practices, defective goods, unfair pricing, poor service, misleading advertisements, and violations of consumer rights. Upon receiving a report, CPA investigates the matter and works towards a resolution, which may include warnings, fines, or legal action against the offending party. Reports can be filed through their official website, mobile app, or customer service centers across Oman.

    Track

    The Consumer Protection Authority (CPA) of Oman offers a complaint tracking service that enables consumers to monitor the status of their submitted complaints. This service is part of CPA's comprehensive complaints and reports management system, designed to enhance transparency and efficiency in addressing consumer issues. By utilizing this system, consumers can stay informed about the progress of their complaints and any actions taken by the CPA. Consumers can track their complaints through the CPA website or by contacting their local branch, supporting CPA’s commitment to protecting consumer rights efficiently.

    Dear Consumer,

    Please read the instructions below before registering a complaint:

    • Complaint - a dispute between the consumer and the supplier, and a claim for consumer's rights.

    • The complainant must be the person concerned or have a legal power of attorney to represent him.

    • The complainant must attach the purchase invoice or contract and a copy of the civil ID, in addition to supporting documents.

    • The commercial license of the defendant must be registered in the Sultanate of Oman and not in other countries.

    • The services for the telecommunications, express shipping, aviation, electricity and water are not in under authority's jurisdiction telecommunications, express shipping, aviation, electricity and water.

    • The Authority has the right to close a complaint administratively in the event that the data required registering a complaint is incomplete or incorrect.